Policies

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Policies

Policies

You can view our Policies and Terms and Conditions here:

 

Service Terms and Conditions

Wait Time

China Car Service provides up to 60 minutes of free wait time (up to 45 minutes on domestic arrivals) on each airport international arrival transfer for the client to deplane, pick-up luggage and clear customs. If the client does not meet the driver or call us within 60 minutes (45 minutes for domestic arrivals) of the plane landing we will consider the client a "no-show" and the client will be charged in full for the reservation.

For hotel pick-ups 15 minutes free wait time is provided.

Extra waiting time needed beyond the free wait time period will be billed for an additional hour of service at the hourly rate or extra hour rate, provided at the time of booking. 

 

No-Show Policy

On all reservations the client will be considered a no-show after the free wait time has elapsed. If the client has not met the driver or contacted us by phone, the client will be charged in full for the reservation. To avoid being charged as a no-show, the client cannot leave his or her location without contacting China Car Service bookings office.

If the client experiences difficulty locating the driver, the client can contact our bookings office via the contact information provided in the email confirmation and on our website. Leaving the pick-up location without notifying us will result in a no-show fee.

 

Changes and Cancellations

We understand changes or cancellations to travel plans can be abrupt or without reason. Changes or cancellations for all trip reservations must be submitted to our bookings office via the contact information provided in the email confirmation and on our website. All changes and cancellations will be confirmed immediately by our team via email reply.

 

Cancellation Policy

For general bookings, cancellations made more than 24 hours before the scheduled service time will not incur any charge, cancellations made less than 24 hours before the scheduled service time will be charged 50% of the invoice value, while cancellations made less than 12 hours before the scheduled service time will be charged the full reservation amount.

For events involving multiple vehicles, cancellations made more than 72 hours before the scheduled service time will not incur any charge, cancellations made less than 72 hours before the scheduled service time will be charged 50% of the invoice value, while cancellations made less than 48 hours before the scheduled service time will be charged the full reservation amount.

No-shows will be charged the full reservation fare.

 

Change Policy

All changes are required to be received by our bookings office at least 12 hours prior to the scheduled service time (at least 24 hours before scheduled service time for events). Changes cannot be made with drivers. If a change cannot be accommodated & results in a cancellation, the client will be charged in accordance with our cancellation policy terms.

 

Vehicle Request Policy

China Car Service reserves the right to upgrade a vehicle request to accommodate a client's reservation at no charge to the client if deemed necessary by China Car Service.

 

Rates & Billing

All rates are subject to audit after order completion; to include actual tolls, parking fees, additional stops, extra time beyond time allotted, extra distance beyond distance allotted, service during late night time period, and additional waiting time beyond free waiting time allotted. Extra hours are billed for the number of hours above what the client ordered the vehicle for at the time of booking, in 1 hour increments. Extra kilometers are billed for the number of kilometers above the kilometer limit included in the service, in 1km increments. 

All applicable charges for the service will be presented to the client at the time of quotation and booking confirmation, according to the service itinerary provided in advance of service. Any itinerary change by the client during service, which incurs additional charges, will be billed accordingly. Applicable charges as a result of itinerary change will be presented to the client at the time of change.

For transfer service, extra waiting time needed beyond the free waiting time period will be billed at the hourly rate (or extra hour rate). Pickup time after the late night service period, if applicable, will be charged a flat fee. Additional stops will be charged a flat fee. Extra wait time hourly rate and late night service fee will be provided at the time of quotation and booking confirmation. 

For hourly hire service, including half day and full day hire, the minimum posted number of hours is only the minimum number of hours we will accept an order for, not what the client will be billed for. Extra hours are billed at the hourly rate (or extra hour rate) for the number of hours used above what the client ordered the vehicle for at the time of booking, in 1 hour increments. Extra kilometers are billed for the number of kilometers for actual travel distance used above the kilometer limit included in the service, in 1km increments. Pickup time during the late night service period will be charged either a flat fee or hourly fee. Travel to areas out of downtown, including the airport, may be subject to additional fees. Extra hour rate, extra kilometer rate, late night service fee, and any additional fees for travel outside of downtown area will be provided at the time of quotation and booking confirmation.

China Car Service rates are inclusive of taxes. Gratuity is not required and can be provided to the driver directly at the client’s sole discretion.

Quotes will be provided upon request. All quotes provided are to be considered as estimates only, and actual charges will be determined upon the completion of the service.

 

Out of Pocket Surcharges

All out of pocket charges, including, but not limited to: road tolls, parking, port fee, airport fees, carts, child safety seats, greeter fee, driver meal, driver entrance tickets to restricted areas, and special requests will be billed at cost to the client. All applicable surcharges for service will be presented to the client at the time of quotation and booking confirmation.

 

Event & Local Holiday Period Surcharges

Rates may be subject to increase during peak demand event periods and local holidays. All applicable increases in rates for service during applicable dates will be presented to the client at the time of quotation and booking confirmation.

 

Payment Methods

China Car Service accepts credit cards (Visa, MasterCard and American Express), PayPal, AliPay, and WeChat Pay. Payment via cash or wire transfer is by arrangement. For payment in cash prior notice is necessary. Change will be given in local currency only. Cash payments still require the client’s credit card details to secure a booking.

 

Affiliate Service Policy

China Car Service utilizes, at its own discretion, affiliate service providers to provide limousine and ground transportation services as requested by our clients.

 

Vehicle Images

Vehicle images listed on the China Car Service websites may differ from the actual vehicle; all China Car Service affiliated vehicles are late models and well maintained.

 

Lost or Damaged Items

China Car Service is not responsible for lost or damaged personal luggage or any personal belongings left in the vehicle. China Car Service reserves the right to charge a delivery fee for returning lost items if found. China Car Service will assist with luggage at a client's request, but assume no liability for doing so.

 

Child Safety Seats

Depending on the location, China Car Service can usually provide a range of child safety seats. A fee may apply, depending on the seat type and location. Parents and guardians of children traveling in our vehicles are responsible for installing and using the child safety seats provided, in accordance with state and federal laws.; 

 

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature

In no event will China Car Service or its affiliates partners, be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, caused by circumstances beyond its control, including but not limited to, weather, natural disaster, traffic congestion, accidents, flight delays, road closures, act of God, act of war or terrorism, act of any public authority or sovereign government.

 

In-Vehicle Complimentary Wi-Fi

Many of our vehicles offer passengers complimentary In-Vehicle access to Wi-Fi. Any passengers who utilize the complimentary in-vehicle Wi-Fi understands and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your device or network. ACCORDINGLY, ALL PASSENGERS AGREE THAT CHINA CAR SERVICE, ITS SUBSIDIARIES, AFFILIATES, PARENTS, OWNERS, INVESTORS AND INSURERS WILL NOT BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR COMPUTER OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THE SERVICE.

 

Effective: 20 May 2018

 

 

CCS Website and Mobile App User Agreement

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Otis Group Company Limited trading as China Car Service (CCS), registered in Hong Kong and whose registered office at Suite 1602, 18 Bonham Strand West, Sheung Wan, Hong Kong owns and operates web sites at www.asiacarservice.comwww.chinacarservice.com and numerous city specific websites which are subsets of these sites (collectively, the "Web Site"), the on-line reservation services (Services) and the CCS Member Preferred Mobile Application (“Mobile App”), are subject to the terms and conditions of use set forth below ("Terms of Use"). For the purposes of these Terms and Conditions “We”, “Our” and “Us” refers to China Car Service. Please review these Terms of use carefully before using this website. Your use of this website indicates your agreement to be bound by these Terms and Conditions.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEB SITE, THE SERVICES, OR THE MOBILE APP. BY USING THE WEB SITE, THE SERVICES, OR THE MOBILE APP, YOU AGREE TO THESE TERMS OF USE. IF AN INDIVIDUAL IS USING THE WEB SITE, THE SERVICES, OR THE MOBILE APP ON BEHALF OF A BUSINESS ENTITY, WHETHER AS AN EMPLOYEE, CONSULTANT OR AGENT OF SUCH BUSINESS ENTITY, BY DOING SO, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE LEGAL CAPACITY AND AUTHORITY TO BIND SUCH BUSINESS ENTITY TO THE TERMS OF USE. "YOU" SHALL REFER BOTH TO THE INDIVIDUAL ACCESSING THE WEB SITE, THE SERVICES, OR THE MOBILE APP ON BEHALF OF A BUSINESS ENTITY, IF ANY, AND ANY SUCH BUSINESS ENTITY ITSELF. WE MAY CHANGE THESE TERMS OF USE FROM TIME TO TIME WITHOUT NOTICE, AND SUCH CHANGES WILL BE EFFECTIVE ON THE DATE THEY ARE POSTED ON THE WEB SITE. USE OF THE WEB SITE, THE SERVICES, AND THE MOBILE APP AFTER SUCH CHANGES HAVE BEEN POSTED CONSTITUTES YOUR ACCEPTANCE OF ALL SUCH CHANGES. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THE WEB SITE, THE SERVICES, OR THE MOBILE APP.

 

ACCEPTABLE USE

You may only use this Web site, the Services, or the Mobile App in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within Hong Kong or other jurisdiction from which you are accessing this website.

In particular, you agree that you will not:

  • Post, transmit or disseminate any information on or via this Web site, the Services, or the Mobile App which is or may be harmful, obscene, defamatory or otherwise illegal
  • Make any other unauthorized, false or fraudulent booking
  • Deface, alter or interfere with the front end ‘look and feel’ of this Web site, the Services, or the Mobile App or the underlying soft-ware code
  • Obtain or attempt to obtain unauthorized access, via whatever means, to any of Our networks.
  • Use this Web site, the Services, or the Mobile App in a manner which causes or may cause an infringement of the rights of any other
  • Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Web site, the Services, or the Mobile App including but not limited to uploading or making available files containing corrupt data or viruses via whatever means
  • Take any action that imposes an unreasonable or disproportionately large load on this Web site, the Services, or the Mobile App or related infrastructure

Without prejudice to any of our other rights (whether at law or otherwise) we reserve the right to:

  • Cancel your bookings without reference to you and/or
  • Deny you access to this Web site, the Services, or the Mobile App where we believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions

 

DATA PROTECTION

Any personal information you supply to us when you use this Web site, the Services, or the Mobile App will be used in accordance with our privacy policy.

 

PROPERTY RIGHTS

All trademarks, copyright, database rights and other intellectual property rights in the materials on this website, the Services, or the Mobile App (as well as the organization and layout of these) together with the underlying software code are owned either directly by Us or by our licensors. Without our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part.

 

CHANGES TO THIS WEBSITE

We may make improvements or changes to the information, services, products and other materials on this Web site, the Services, or the Mobile App or terminate them, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Web site, the Services, or the Mobile App. Accordingly, your continued access or use of this Web site is deemed to be your acceptance of the modified Terms and Conditions.

 

THIRD PARTY APPLICATIONS

The Web Site, the Services, and the Mobile App may enable you to link or connect you to use functionalities of third party applications, services or sites that are not owned or controlled by Us (“Third Party Applications”). Any Third Party Applications are subject to the terms and conditions of the relevant third party provider. We have no control over and are not responsible or liable for any matters relating to your dealings or transactions with such third parties and over any third party content, syndicated content, applications, services, sites, advertisements, links, privacy policies and/or practices of any such third parties that may be accessible via the Web Site, the Services, or the Mobile App. It is your responsibility to check the privacy policies and terms of service and usage of all third party sites that you visit prior to downloading or using any such Third Party Applications. This website, the Services, or the Mobile App may include links to other internet sites. We do not endorse any such websites and are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.

 

LIMITATION OF LIABILITY

In no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website, the Services, or the Mobile App or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

 

DISCLAIMER OF WARRANTY

To the maximum extent permitted by law, we disclaim all implied warranties with regard to the information, services and materials contained on this website. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.

We make no warranty, implied or explicit, that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable or any quality, nor that the content is safe in any manner for download. You understand and agree that neither We nor any participant in the site and its services provides professional advice of any kind and that use of such advice or other information is solely at your own risk and without our liability of any kind.

 

INDEMNIFICATION

You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.

 

MISCELLANEOUS

These Terms and Conditions contain all the terms of your agreement with us relating to your use of this website, the Services, or the Mobile App. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated.

Your use of this website, the Services, or the Mobile App, any downloaded material from it and the operation of these Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong SAR and you agree to submit to the non-exclusive jurisdiction of the Hong Kong SAR courts.

 

Effective: 20 May 2018

 

 

CCS Privacy Policy

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CONTROLLER OF INFORMATION

Otis Group Company Limited trading as China Car Service (CCS), registered in Hong Kong and whose registered office at Suite 1602, 18 Bonham Strand West, Sheung Wan, Hong Kong owns and operates web sites at www.asiacarservice.comwww.chinacarservice.com and numerous city specific websites which are subsets of these sites (collectively, the "Web Site"), the on-line reservation services (Services) and the CCS Member Preferred Mobile Application (“Mobile App”),

Please read the following Privacy Policy to understand how CCS use the Personal Data we may collect from you. By providing your Personal Data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Policy.

 

OUR COMMITMENT TO PROTECT YOUR PRIVACY

At CCS, we are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data (as defined below) to us when using our website, mobile and other services, we provide this notice outlining our practices and the choices you have concerning how your Personal Data is being collected and used by us.

 

WHAT DATA DO WE COLLECT? 

Booking Information: When booking car services we ask for your name, telephone numbers, mobile messaging app addresses, email address, travel itinerary and service details. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of any quotes obtained or bookings made.

Payment Details: If you pay for your service at the time of booking you will be asked to enter your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;

Online Account Information: When you make a booking, we will give you the opportunity to create an online account. If you accept, we will store the personal details you provide in our customer database. Information such as company name, business title and associated contact information; your payment card type, number and expiration date to enable us to take your payment; service preferences such as vehicle type and special requests. This will enable you to make future bookings more rapidly and more personalized. Deletion of your online account will not delete the personal data that we hold on file. You are able to view and correct the personal data we hold at any time, see the accessing and updating information section on how to do so.

History of Transactions: We will maintain electronic records of all bookings you have made. 

IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this in-formation to help us understand more about where our site traffic originates.

Cookies: Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Cookies enable us to customize our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies.

Session cookies are temporary and are automatically deleted once you leave our website. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our website. Cookies do not corrupt or damage your computer, programs, or computer files.

 

HOW DO WE USE YOUR DATA?

Delivery of Service: We use the personal information collected through our Web Site, Services, or Mobile App to administer and deliver our services. In connection with the delivery of our services, we may share the Personal Information with third-party partners or vendors who help deliver or administer the services, but they are only permitted to use the information in connection with the delivery or administration of our services. For example, we share a Client's credit card information with a third-party credit card processing company, but that company is not permitted to use the credit card or Personal Information for any purpose other than to fulfill the specific purchase transaction. We may also share select Personal Information with our subsidiaries, affiliates, and subcontracted service providers who need such information to provide the services that you have specifically requested.

Sharing Information: CCS will never sell your information or release your personal details to third parties for marketing purposes.

 

HOW DOES CCS PROTECT YOUR DATA?

Secure Socket Layer (SSL) encryption technology is used to protect personal information such as credit card details when making a booking. Any personal information that we hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place.

Only the last 4 digits of your credit card number will be displayed when viewing, amending or deleting your credit card details or on any booking on our website.

Our commitment to data security

The security of your personal information is important to us. When you enter sensitive information (such as your payment card number) during any registration or booking process, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personally identifiable information and personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. With this in mind we would ask you not to enter any payment card number into fields on our websites, unless that the field is specifically marked for that purpose.

Accessing and updating information

You may request access to and correct your Personal Data held by us. If you wish to obtain a copy of any of your Personal Data, if you believe that the Personal Data relating to you which we collect and maintain is incorrect, or if you believe that the Personal Data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us at the address below.

A request for access or correction to, or deletion of Personal Data or for information regarding policies and practices and kinds of Personal Data held by us must be in writing and sent to us via postal mail at the following addresses:


The Data Protection Officer

China Car Service

Suite 1602, Bangkok Bank Building

18 Bonham Strand West

Sheung Wan

Hong Kong

 

CHANGES TO THIS POLICY

Any changes to this privacy policy will always be posted to this page of our website.

 

Effective: 20 May 2018

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